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About Us

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Last update by Ada Afrik

About Us

Adaafrik.com is an accommodation distributor with Head office in The Gambia, West Africa. We facilitate accommodation booking in The Gambia and Africa in general through our booking system and reputable partners. We are focused on driving business for our partners while simplifying the customer experience across all our touchpoints.

We believe in simplicity in a world full of complications.

With a mission to empower people to experience the world, Adaadfrik.com invests in digital technology that helps take the friction out of travel. At Adaadfrik.com, we connect travellers with the largest selection of incredible places to stay including everything from apartments, vacation homes, and family-run B&BS to 5-star luxury resorts. The Adaafrik.com website is available and secure to plan your stay in Africa.

Whether traveling for business or leisure, our customers can instantly book their ideal accommodations quickly and easily with Adaadfrik.com without booking fees and backed by our promise to price match. Through our Customer Experience Team, customers can reach Adaadfrik.com 24/7 for assistance.

We are different from the others!!!

Service

To really simplify, we know that we have to make some changes to our service and response times. What could be simpler than making one phone call or sending one email and having a quick response and the issue resolved in the fastest time possible?

We have decided to make a guarantee that we will answer ALL emails within just 24 hours, no matter when it is sent or what it the subject is. We are committing to this to give you the peace of mind of knowing that we are listening to you.

Being in this industry for so long has taught us that when it comes to hotel reservations, anything can happen when a client goes to check-in. For our customers, this is the last thing they want when they arrive on their holiday destination, but we are here to help. For on-the-spot emergencies we are committing to resolving the issue within 60 minutes. If the problem concerns a book out, we will do everything we can to get our client in the hotel they have booked. In the rare case that we cannot do this, we will also resolve the issue within one hour and also offer clear compensation.

And what about complaints? Well, we really are doing everything we can to avoid them, but when we do receive them we are guaranteeing a 7 working days response. We also commit to closing the complaint and ending it on a happy note within just 20 working days.

Our powerful booking system

Adaadfrik.com provides a user friendly interface to a powerful tool designed to meet the demanding requirements of today’s professional travel players.

Delivered with industry leading reliability, our platform provides fast and easy access to our complete worldwide portfolio. Our platform of high quality, curated product contents is used every day by thousands of travel trade professionals. The platform makes it easy to find our exclusive and differentiated properties, offers, and rate types ensuring that we can compete as effectively as possible in the marketplace.

Based on detailed data analysis of user behaviour as well as feedback from our partners, we continue to add new features and develop the functionality to ensure the tool remains fresh, relevant and useful.

If you haven’t already signed up for Adaafrik.com, do it now!

Differentiated portfolio

It’s simple. You need to differentiate to compete – No surprise there, its day one of business school. That’s why in Adaadfrik.com, we are working harder than ever to provide you with simple access to the best and most differentiated product portfolio in the industry.

With your help and support, we are able to negotiate with our accommodation and ancillary partners to ensure we offer you some of the most exclusive or differentiated products and rate types in the market.

In an increasingly competitive marketplace we are obsessed with helping our clients gain an advantage by going back to basics. The online travel marketplace can sometimes suffer from the same dynamics that impact any industry where products sometimes get treated like a commodity.

In such dynamics the more differentiation we can offer you, the more effective we perform. Simple.

We Believe In YOU

YOU!, our client, are the most important fact that makes us develop ourselves and grow bigger to provide the best for your travel needs. With you, we do great.

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